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Support Assurance Services (1.44 MB)
 
 
Today, audio visual and environment control systems are critical for business communication. Meetings involving multimedia presentations, video-conferencing and other interactive tools occur everyday and help us communicate and collaborate better than ever before. However like everything critical, the non-availability of these tools can be a severe inconvenience. Which is why if critical equipment in your boardroom, video-conferencing facility or training room doesn’t work as planned, the quality and productivity of your meetings inevitably suffer.
 
 
Actis, India’s most trusted audio visual specialists, ensure support when you need it and help you achieve maximum availability of your meeting, conferencing and training facilities.
The Support Plans
After supporting presentation and control equipment over the last two decades, we realise that support requirements can vary considerably. Which is why our support plans provide you the flexibility to choose a level of support that matches your specific needs.
 
 In Brief
Maximum
Availability Plan
Support
Assurance Plan
Service
Availability Plan
Basic Service Response
Provides maximum availability with service and parts replacement and guaranteed standby provision
Comprehensive maintenance
services including support and parts replacement
Provides our maintenance services but parts need to be purchased as required
Support available on-call basis with a standard service fee
 Email and  telephonic  support
 Within 6 hours  response  assurance*
 Free service visit  by support  engineer
 Provision of  similar standby  equipment
 Free repairs for  equipment  covered
 Free parts or  equipment  replacement
* Calls registered later than 2:00 pm will be attended on the next business day.