Menu

Support Services

Today, audio visual and environment control systems are critical for business communication. Meetings involving multimedia presentations, video-conferencing and other interactive tools occur everyday and help us communicate and collaborate better than ever before. However like everything critical, the non-availability of these tools can be a severe inconvenience. Which is why if critical equipment in your boardroom, video-conferencing facility or training room doesn’t work as planned, the quality and productivity of your meetings inevitably suffer.

Actis ensure support when you need it and help you achieve maximum availability of your meeting, conferencing and training facilities.

The Support Plans

After supporting presentation and control equipment over the last two decades, we realise that support requirements can vary considerably. Which is why our support plans provide you the flexibility to choose a level of support that matches your specific needs.

In Brief Maximum
Availability Plan
Support
Assurance Plan
Service
Availability Plan
Basic Service Response
Provides maximum availability with service and parts replacement and guaranteed standby provision Comprehensive maintenance services including support and parts replacement Provides our maintenance services but parts need to be purchased as required Support available on-call basis with a standard service fee
Email and telephonic support ok ok ok ok
Within 6 hours response assurance* ok ok ok ok
Free service visit by support engineer ok ok ok cross
Provision of similar standby equipment ok cross cross cross
Free repairs for equipment covered ok ok cross cross
Free parts or equipment replacement ok ok cross cross

*Calls registered later than 2:00 pm will be attended on the next business day.

This is a unique website which will require a more modern browser to work! Please upgrade today!