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iGate Patni

    iGate Patni

     

    Client

    General Atlantic

    Thanks to Actis, not only are our solutions well designed and implemented, but serve to enhance customer experience too…

    Challenge

    Growing at a fast pace, iGate Patni thus required a monitoring system that would be in step with their extensive network of over 2000 clients worldwide. Thus their Network Operations Centre (NOC) needed an integrated Audio Visual system, which would be in use 24×7 – monitoring clients at all hours, including their work hours in various countries. A key objective was to create a positive impression with clients during each ‘routine interaction’ by significantly enhancing business presentation deliverables.

    Solution

    We designed a 24×7 operations monitoring facility for business data with built-in redundancy to ensure uninterrupted operation and maintainability – or greater operational reliability. The Network Operations Centre is equipped with a video wall consisting of 4 displays that allows applications running on the network to be displayed on each individual screen. The system also allows any one image to be stretched and sized across all screens, producing an almost seamless image of larger dimensions.

    The Final Impression

    A 24x 7 tracking and monitoring system to ensure project timelines and quality standards are being met. The facility also allows information to be analysed and shared with clients through higher quality business interactions.

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